Experience Hub
Banani, Dhaka
Bond Center (Level 5), Road 11, Block D, Banani
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📦 Order Tracking & Delivery
💄 Skincare & Beauty Advice
🔄 Return, Refund or Exchange
🏢 Wholesale & Corporate
💬 General Support
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100% Original
Sourced directly from authorized brands
Free Shipping
On all orders above ৳999 across BD
Express Delivery
24–48 hours delivery inside Dhaka
Live Support
Dedicated customer care 8 AM – 10 PM
Frequently Asked Questions
Quick answers to common questions about shopping, shipping, and authenticity at OHSOGO.
How long does delivery take across Bangladesh?
Deliveries within Dhaka Metropolitan area are completed within 24 to 48 hours. Deliveries outside Dhaka typically arrive within 3 to 5 business days. Free nationwide delivery applies to all orders above ৳999!
Are all products on OHSOGO 100% original and authentic?
Yes, 100% guaranteed. All skincare, makeup, and personal care products sold on OHSOGO are directly imported and sourced from principal brand manufacturers or their official authorized distributors in Bangladesh. Every product comes with verified batch codes and genuine seals.
What payment methods are available?
We offer flexible and secure payment options:
- Cash on Delivery (COD) across all 64 districts in Bangladesh
- Mobile Financial Services: bKash, Nagad
- Cards: Visa, MasterCard, and American Express debit/credit cards
How can I track my order in real-time?
Once your package is handed over to our delivery partner, you will receive an SMS and email notification containing your courier tracking number and a live tracking link. You can also contact our toll-free helpline at 08000552211 or direct line 09612554411 for instant status updates.
What is OHSOGO's return and refund policy?
If you receive a defective, damaged, or incorrect product, please notify us within 24 hours of delivery by calling our hotline or emailing support@ohsogo.com with your order ID and photos. We will arrange a free exchange or refund immediately.